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Tech Support

Respond and resolve your customers’ technical difficulties efficiently.
Tech SupportTech Support
Technical support is a linchpin of any business that offers tech products and services. Addressing the technical issues that customers face and helping them resolve has become the top-rated priority for organizations. KGiS enables businesses of various sizes to offer top-notch product support services and address technical problems promptly.
We offer technical support services—covering the entire lifecycle of products— across various channels including phone, email, chat, remote assistance, and web. With our in-house help desk system, we help businesses focus on key areas of delivering uninterrupted technical support. This includes average resolution time, first contact resolution, agent occupancy or productivity, the average number of tickets handled and resolved, and ultimately, customer satisfaction.
Outcomes

Increased customer satisfaction and loyalty

Deliver service consistently 24×7

Improved performance and reliability

Improved First Call Resolution and 100% response

Modular frameworks to scale call handling

Strong knowledge database of products

CLIENT STORIES

Brands Trust Us

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Tech Support
CUSTOMER SUPPORT

Canadian telecom provider improves customer satisfaction leveraging KGiS Contact Center Services

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    Tech Support
    SALES SUPPORT

    US home security and identity protection provider increases sales conversions by 40%

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      Tech Support
      SALES SUPPORT

      KGiS improves sales conversions for leading American customer acquisition companies for telephone voice, data communications and home services

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        Tech Support
        TECH SUPPORT

        World’s leading automotive and engineering company improves first call resolution, resolves 87% of the dealer tickets in L1 support

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          Tech Support
          CHAT SUPPORT

          American golf simulation company increases profitability through live chat for customer service, sales and tech support

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            We help you uncover the full potential of your operational efficiency.

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              Planning to improve your customers’ experience?We can help you.

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