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Customer Support

Achieve greater customer experience through effective resolutions
Customer SupportCustomer Support
With industry experience spanning more than two decades, KGiS brings effective strategies and resources to help organizations address and troubleshoot issues related to their products and services. We enable a seamless customer experience by offering customer support services across various channels, from near-shore and offshore locations.
With an effective and efficient Workforce Management System, we help you overcome call abandonment rates and achieve 100% response. Also, we train and deploy highly-qualified professionals to achieve First Call Resolution in troubleshooting the issues. Our vast experience and profound expertise in resolving customer issues not only ensure a seamless customer experience but also promises brand loyalty and assured returns.
Outcomes

Deliver service consistently 24×7

Capable of responding to >1mn calls/month

Boost your performance and reliability

Improve First Call Resolution by 25%

Achieve 100% responses to all customer queries

Increase your brand loyalty by enhancing your CX.

CLIENT STORIES

Brands Trust Us

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Customer Support
CUSTOMER SUPPORT

Canadian telecom provider improves customer satisfaction leveraging KGiS Contact Center Services

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    Customer Support
    SALES SUPPORT

    US home security and identity protection provider increases sales conversions by 40%

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      Customer Support
      SALES SUPPORT

      KGiS improves sales conversions for leading American customer acquisition companies for telephone voice, data communications and home services

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        Customer Support
        TECH SUPPORT

        World’s leading automotive and engineering company improves first call resolution, resolves 87% of the dealer tickets in L1 support

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          Customer Support
          CHAT SUPPORT

          American golf simulation company increases profitability through live chat for customer service, sales and tech support

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            We help you uncover the full potential of your operational efficiency.

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              Planning to improve your customers’ experience?We can help you.

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