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Technical support is a linchpin of any business that offers tech products and services. Addressing the technical issues that customers face and helping them resolve has become the top-rated priority for organizations. KGiS enables businesses of various sizes to offer top-notch product support services and address technical problems promptly.
We offer technical support services—covering the entire lifecycle of products— across various channels including phone, email, chat, remote assistance, and web. With our in-house help desk system, we help businesses focus on key areas of delivering uninterrupted technical support. This includes average resolution time, first contact resolution, agent occupancy or productivity, the average number of tickets handled and resolved, and ultimately, customer satisfaction.
Outcomes
Increased customer satisfaction and loyalty
Deliver service consistently 24×7
Improved performance and reliability
Improved First Call Resolution and 100% response
Modular frameworks to scale call handling
Strong knowledge database of products
CLIENT STORIES
Brands Trust Us
CUSTOMER SUPPORT
Canadian telecom provider improves customer satisfaction leveraging KGiS Contact Center Services
SALES SUPPORT
US home security and identity protection provider increases sales conversions by 40%
SALES SUPPORT
KGiS improves sales conversions for leading American customer acquisition companies for telephone voice, data communications and home services
TECH SUPPORT
World’s leading automotive and engineering company improves first call resolution, resolves 87% of the dealer tickets in L1 support
CHAT SUPPORT
American golf simulation company increases profitability through live chat for customer service, sales and tech support
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