Our Leadership

Group Senior Vice President

Experienced finance professional with a demonstrated history of working in the information technology and services industry. He holds directorship in subsidiary companies. Strong military and protective services professional skilled in team management, overseas company incorporation and management, performance management, business analysis, and compliance management. He has Bachelors in Commerce and Masters in Business Administration.

Group Senior Vice President

Devaraj is an experienced executive with a demonstrated history of working in the information technology and services industry. He is skilled in Operations Management, Facility Management (FM), Customer Relationship Management (CRM), Management and Leadership. Strong information technology professional graduated from Bharathiar University.

VP Operations

Hariharan has overall 22 Years of experience. He specializes in process architecture, implementation, incubation of projects and operations management. He has been responsible for successful implementation and management of multiple operations in diversified domains under the BSS division of KGiSL. Hariharan holds a Bachelor of Science degree.

VP Administration

A people oriented & result driven professional with over 20 years of experience in strategic planning and execution of HR and Administrative process. Formulates and implements policies and procedures in order to support the business’s vision, mission, and overall objectives.

Head of Information Technology

Shanmugam heads the IT for software development & business support services. Over 22 years of experience in ICT support managing all IT assets and over a hundred servers in virtual and physical located across various geographies. Currently is involved in defining, planning and setting up of multi-operating systems, communication platforms and policies for IT operations. His responsibilities include designing the architecture for systems security and business continuity. He designs, implements and manages infrastructure like data center, campus network and security. He is Certified CCNA and Office 365 Administrator.

Director of Business Development

Anand has 23 years of work experience that includes end to end project and process management. He has been with KGiSL-BSS for the past 15 years. He is currently Director, Business Development responsible for formulating plans and driving new business strategies to achieve sustainable and profitable growth targets. Involved in managing client engagement and development through proven ability to build mutually beneficial relationships as well as identify potential opportunities for business partnerships.

Director Products and Solutions

Santhosh Sadashivan has two decades of experience handling outsourced projects from the US, UK and Australian market. He holds a bachelor’s degree in mechanical engineering from Bangalore University and is an avid Technology Hobbyist. He comes with experience in the field of Software, Electronics and Mechanical engineering. Has hands-on experience in Software Development, database management and Computer telephony integration. He has also managed several client projects in the outsourcing space, working on campaigns mainly dealing with marketing, sales, Tech. Support and customer service. He currently is involved in IT Projects with focus on System Designing, Product analysis, architecting & building business solutions using Microsoft, Java and Open-source technologies.

Director of Overseas Operations, L&D, Quality & Compliance & Process Excellence

Govind Rajagopal (AGM) has over 15 years of experience in outsourcing and his horizons includes learning & development, training, quality management, compliance management, process excellence sales, technical support, customer service, and overseas business management. He had worked out of multiple locations in India, North America, Central America and Jamaica. He had built and tailored the support structure to meet the needs of respective projects under Business Support Services (BSS) from ground zero with focus on continuous performance improvement and exceed expectations in client deliverables. He has successfully implemented various pilot projects with multiple clients globally. His core strengths are, human engineering, strategic planning, virtual management and nurturing individuals into leaders. He holds a bachelor's degree in computer technology under faculty of engineering.

Director of India Operations

Gautham is a certified Project Management Professional (PMP) with 16+ years of experience in the BPO space with exposure to various domains. He is responsible for operations at both offshore and nearshore centers. He is proficient in setting up new processes, building teams, process reengineering, optimizing performance and increasing revenue. He holds a bachelor’s degree in electronics & communication engineering and a master’s degree in business administration specialized in marketing & CRM.

Senior Manager, IT

22 years experience in IT support, 5 years in direct customer facing IT support, 17 years in IT support for contact centre & BPO services, predominantly voice processes. Exposure in designing, implementing and managing support contact centre voice processes based on a variety of platforms including, Nortel, Avaya, Aspect and Asterisk based distributions, in-depth knowledge in planning & setting up infrastructure, security, compliance and documenting policies for for IT operations. Exposure to VPN technologies based network products by Cisco, fortiigate, sonicwall & sophos certified Microsoft and VOIP professional with experience in virtualization and storage products.

Asst General Manager (Ops)

Seasoned operations management professional with an overall experience of 15+ years in telecom, customer service, inbound & outbound sales. Has expertise in diverse areas including need assessment, business process understanding, requirement mapping, procedure development, revenue generation and management, providing service delivery process in covering capacity management, service level management, resolution process and control process; developing business continuity plans, procedures, and service standards for business excellence targeting customer care, satisfaction and retention. Highly skilled in formulating strategies, driving process excellence initiatives, creating process vision & design, developing & deploying enhancement and execution strategies across processes. Strong people & project management skills, proven record of managing members/teams/projects across on and off shores, ensuring judicious utilization of resource, competence management, career planning, and mentoring. He holds a bachelor’s degree in marketing management.

Asst General Manager (Ops)

Amith is a Project Management Specialist with 17 plus years of experience in managing business operations and special projects at a senior management level. He is analytical, and works with a high degree of integrity, flexibility and adapts easily to change. His multifunctional expertise in various domains has assisted projects achieve its highest level of operation performance. He holds a Bachelor’s degree in Computer Science.

Asst General Manager (RCM, HAS & DAS)

With over 25 years of extensive experience in strategic management, Praveen Ramachandran is a results-driven professional known for his expertise in process and project management, transition and migration, and continuous improvement. He has a proven track record of delivering end-to-end customer service solutions, managing service delivery processes, and developing robust business continuity plans and service standards. Praveen excels in process optimization using lean methodology, driving measurable outcomes through dashboards and SLA reports. A skilled leader, he ensures quality, productivity, and timely project delivery. Praveen’s commitment to innovation and operational excellence positions him as a valuable asset in transforming business processes and achieving organizational goals.

Asst General Manager (Human Resources)

With over 17 years of rich experience in human resources, Shyam is a dedicated HR professional with a deep understanding of the full spectrum of HR functions. He plays a key role in executing and implementing HR policies, programs, and practices within the organization. He excels in leading teams that manage employee relations, benefits administration, and compliance with employment and labor laws and regulations. Holding a Master’s in Business Administration with a specialization in HR, Shyam’s ultimate goal is to be a trusted advisor and advocate for both employees and the organization, fostering a harmonious and productive work environment.