Jay is a Senior Executive with over 25 years of accomplished career in Business Development and Sales with over 15 years in outsourcing, working out of multiple locations in India, Europe and North America. Built the Voice Business Support Services (BSS) team from ground-up since 2004 with focus on Customer Performance, Contract needs, C - Level Relationships and push for improved accountability. He has successfully implemented various business models with global clients that include Joint Ventures, Build-Operate-Transfer (BOT), Build-Operate-Manage (BOM), Virtual Captive Centres, Alliances and Partnerships. He holds a Bachelor’s degree in Computer Science.