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22 years experience in IT support, 5 years in direct customer facing IT support, 17 years in IT support for contact centre & BPO services, predominantly voice processes.Exposure in designing, implementing and managing support contact centre voice processes based on a variety of platforms including, Nortel, Avaya, Aspect and Asterisk based distributions. indepth knowledge in planning & setting up infrastructure, security, compliance and documenting policies for for IT operations. Exposure to VPN technologies based network products by cisco, fortiigate, sonicwall & sophos. certified microsoft and VOIP professional with experience in virtualization and storage products.