Govind Rajagopal (AGM) has over 15 years of experience in outsourcing and his horizons includes learning & development, training, quality management, compliance management, process excellence sales, technical support, customer service, and overseas business management. He had worked out of multiple locations in India, North America, Central America and Jamaica. He had built and tailored the support structure to meet the needs of respective projects under Business Support Services (BSS) from ground zero with focus on continuous performance improvement and exceed expectations in client deliverables. He has successfully implemented various pilot projects with multiple clients globally. His core strengths are, human engineering, strategic planning, virtual management and nurturing individuals into leaders. He holds a bachelor's degree in computer technology under faculty of engineering.