Helpdesk

Helpdesk by KGiS enables you in many ways to efficiently manage your customers and employee communications and resolve their queries. It gives your agents accurate customer data and helps them respond to your audience quickly and effectively, giving them the best service experience. Our product comes with a single ticketing interface that gives you a real-time view of the processes.

In terms of customer support, you can create ticket views, bring all the communications inside a single dashboard, know the full story of the conversation to understand your customers better, detail your tickets and quickly resolve them. For employee support, you can send private notes, follow tickets, tag teammates, and more. With KGiS’s Helpdesk, you can keep your organization out of chaos by efficiently managing your ticketing system.