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Contact Center Services

Resolve your customers’ issues effectively through the channels they prefer the most.
Contact Center ServicesContact Center Services

Today, the way businesses interact with their audiences has evolved. Customers expect companies to be available all the time, across various channels, to answer their queries. So, the need to focus on enhancing the customer experience has become more crucial than ever.

KGiS offers end-to-end omnichannel contact center services that enable organizations to maximize the value of every customer interaction. Our approach helps businesses resolve their customers’ inquiries in the first call, increase their efficiency and enable them to gain insights into customers’ behaviors so that they can render services curated for their specific needs.

  • Currently responding to 500,000+ inbound & outbound calls a month

  • Signup 150K+ customers per month

  • International – English & Spanish Domestic – Regional Languages

  • Over 18 years of client service

  • Resolved more than 1 million chats with 250,000 satisfied customers

SUB-SERVICES

Our Contact Center Services

Customer support center

Customer Support

A dedicated service to troubleshoot issues related to products and services effectively and drive customer satisfaction.
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Sales support services - up-selling and cross-selling of products and services

Sales Support

An exclusive service to help organizations efficiently interact with the prospects, follow up, and successfully close the deals.
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Tech Support Services -KG Invicta Services

Tech Support

Helpdesk-based assistance to respond to the technical issues in products and services and enhance the customers’ experience.
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Collections Services - KG Invicta Services

Collections

A complete set of recovering services that manages and facilitates collections effectively.
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Customer service chat

Chat Support

Automated assistance for customer engagement and resolution of issues through instant messaging.
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Why KGIS

Delivering Incremental Business Value

2+ Decades in client service

24×7 Support

Omni-channel support

1 Million+ customer experiences per month

Multi-lingual support

Offshore, nearshore, and blended service options

Easily scalable operations

In compliance with security regulations (PCI-DSS, ISO 9001, ISO 27001)

BI-driven decisions enabled by Analytics

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CLIENT STORIES

Brands Trust Us

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Contact Center Services
CUSTOMER SUPPORT

Canadian telecom provider improves customer satisfaction leveraging KGiS Contact Center Services

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    Contact Center Services
    SALES SUPPORT

    US home security and identity protection provider increases sales conversions by 40%

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      Contact Center Services
      SALES SUPPORT

      KGiS improves sales conversions for leading American customer acquisition companies for telephone voice, data communications and home services

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        Contact Center Services
        TECH SUPPORT

        World’s leading automotive and engineering company improves first call resolution, resolves 87% of the dealer tickets in L1 support

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          Contact Center Services
          CHAT SUPPORT

          American golf simulation company increases profitability through live chat for customer service, sales and tech support

          Case study form

             

            Contact Center Services
            MOVING SERVICES

            Transforming Moving Experiences with Exceptional Customer Service

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              We help you uncover the full potential
              of your operational efficiency.

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                Planning to improve your customers’ experience? We can help you.

                Schedule a conversation with our expert.

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